At IFFA BAKTI SDN BHD, customer satisfaction is important to us. We strive to provide quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, you may be eligible for a return and refund in accordance with the terms outlined in this Return & Refund Policy.
Definitions
For the purposes of this Return & Refund Policy:
- Company (referred to as either “the Company”, “We”, “Us”, or “Our”) refers to IFFA BAKTI SDN BHD, 82C, JALAN JERNAI, MEDAN IDAMAN 53100 KUALA LUMPUR W.P. KUALA LUMPUR.
- Goods refer to the power banks, USB fans, chargers, USB cables, accessories, and other products offered for sale through our Service.
- Orders mean a request by You to purchase Goods from Us.
- Service refers to the website operated by IFFA BAKTI SDN BHD.
- You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Return Eligibility
We offer a 30-day return period from the date You receive Your order.
To be eligible for a return, the following conditions must be met:
- The return request must be submitted within 30 days of receiving the Goods.
- The Goods must be in their original condition.
- The Goods must be unused and free from signs of excessive wear, misuse, or damage.
- The Goods should be returned with any included accessories, manuals, packaging, and documentation whenever possible.
- Proof of purchase or order confirmation may be required to verify the purchase.
We reserve the right to inspect returned Goods before approving a refund.
How to Request a Return
To initiate a return, please contact us using the details below:
IFFA BAKTI SDN BHD
Email: iffa_bakti@outlook.com
Address: 82C, JALAN JERNAI, MEDAN IDAMAN 53100 KUALA LUMPUR W.P. KUALA LUMPUR
When contacting us, please provide:
- Your order number
- Your full name
- Details of the item(s) being returned
- Reason for the return request
Our team will review Your request and provide further instructions regarding the return process.
Inspection of Returned Goods
Once returned Goods are received, We will inspect them to ensure they meet the return eligibility requirements stated in this Policy.
The inspection process may take several business days depending on the volume of returns and the condition of the Goods received.
You will be notified regarding the status of Your return request after the inspection has been completed.
Refund Approval
If Your return is approved, a refund will be processed using the original payment method used during the purchase whenever possible.
Approved refunds may include the purchase price of the returned Goods.
The time required for the refunded amount to appear in Your account may vary depending on Your financial institution, payment provider, or card issuer.
Refund Processing Time
After approval, refunds are generally processed within a reasonable timeframe. However, processing times may vary depending on:
- Banking institutions
- Payment providers
- Credit card companies
- Online payment gateways
We are not responsible for delays caused by third-party financial institutions or payment processors.
Cancellation Policy
Orders may be cancelled within 12 hours of placement.
If You wish to cancel an order, please contact us as soon as possible using the contact information provided in this Policy.
If the cancellation request is received within the 12-hour cancellation window, We will make reasonable efforts to cancel the order before it is processed.
Once an order has been successfully cancelled, any applicable refund will be issued through the original payment method.
Exchanges
Customers who receive an item that does not meet their expectations may contact Us regarding available exchange options. Exchange requests are reviewed individually and are subject to product availability.
If an exchange is approved, We will provide further instructions regarding the exchange process.
Damaged or Incorrect Items
If You receive an item that is damaged during transit or if the wrong item was delivered, please contact Us promptly with supporting information and photographs where applicable.
We will review the issue and work with You to determine an appropriate resolution.
Limitation of Liability
To the fullest extent permitted by applicable law, IFFA BAKTI SDN BHD shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of purchased Goods or from delays related to returns, refunds, or order cancellations.
Changes to This Return & Refund Policy
We reserve the right to modify or update this Return & Refund Policy at any time. Any changes will become effective immediately upon posting on the Service.
Customers are encouraged to review this Policy periodically to remain informed of any updates.
Contact Us
If You have any questions regarding this Return & Refund Policy, You may contact Us:
IFFA BAKTI SDN BHD
Phone Number: 01158741253
Email: iffa_bakti@outlook.com
Address: 82C, JALAN JERNAI, MEDAN IDAMAN 53100 KUALA LUMPUR W.P. KUALA LUMPUR