Definitions
For the purposes of this Disclaimer:
● “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to IFFA BAKTI SDN BHD.
● “Goods” refers to the items offered for sale on the Service.
● “Orders” means a request by You to purchase Goods from Us.
● “Service” refers to the IFFA BAKTI SDN BHD, accessible from iffabakit.com.
● “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Shipping Policy
At IFFA BAKTI SDN BHD, we are committed to delivering Your orders efficiently and providing a smooth shopping experience. This Shipping Policy outlines the terms and conditions relating to the shipment and delivery of Goods purchased through our Service.
By placing an Order through our Service, You acknowledge and agree to the terms contained within this Shipping Policy.
Shipping Coverage
IFFA BAKTI SDN BHD currently provides shipping services within Malaysia only.
We deliver to customers located throughout Peninsular Malaysia, Sabah, and Sarawak, subject to courier service availability and operational limitations.
At this time, we do not provide shipping services outside Malaysia.
International Shipping
International shipping is not available.
Orders with delivery addresses outside Malaysia cannot be processed or fulfilled.
Customers are responsible for ensuring that the shipping address provided during checkout is located within Malaysia.
If an international address is submitted, We reserve the right to cancel the Order and issue a refund where applicable.
Free Shipping
We are pleased to offer free shipping on all orders delivered within Malaysia.
There are no standard shipping charges applied to eligible Orders regardless of order value unless otherwise stated on the Service.
Any future promotional shipping programs may be subject to separate terms and conditions.
Order Processing
Orders are generally processed after payment has been successfully verified and confirmed.
Processing activities may include:
- Order verification
- Payment confirmation
- Inventory checks
- Packaging preparation
- Dispatch arrangements
Orders are processed during normal business days, excluding weekends, public holidays, and other non-operational periods.
Processing times may vary depending on order volume, product availability, and operational requirements.
Estimated Delivery Time
Orders are generally delivered within 7 business days from the date of successful order confirmation and processing.
While We strive to meet estimated delivery timelines, delivery times may vary due to factors including but not limited to:
- Courier operational schedules
- Weather conditions
- Public holidays
- Remote delivery locations
- Transportation disruptions
- High order volumes
- Unforeseen circumstances beyond Our control
Delivery estimates are provided for informational purposes only and do not constitute a guarantee.
No Overnight Delivery
IFFA BAKTI SDN BHD does not offer overnight delivery services.
We currently do not provide:
- Same-day delivery
- Overnight delivery
- Express next-day delivery
- Priority shipping services
All Orders are processed and shipped according to our standard shipping procedures.
Customers requiring urgent delivery should take the standard delivery timeframe into consideration before placing an Order.
Shipping Confirmation
Once an Order has been dispatched, customers may receive shipping confirmation information where available.
Shipping notifications may include relevant delivery information to help customers track the status of their shipment.
The availability of tracking services may depend on the courier provider used for delivery.
Delivery Address Accuracy
Customers are responsible for providing accurate and complete shipping information when placing an Order.
This includes:
- Recipient name
- Contact number
- Street address
- Postal code
- City
- State
IFFA BAKTI SDN BHD shall not be responsible for delays, failed deliveries, or additional processing requirements resulting from inaccurate, incomplete, or incorrect shipping information provided by the customer.
Delivery Attempts
Courier providers may attempt delivery according to their operational procedures.
If a delivery attempt is unsuccessful due to customer unavailability or address-related issues, additional delivery arrangements may be required.
Customers are encouraged to monitor shipment updates and remain available during the expected delivery period.
Delayed Shipments
Although We aim to deliver all Orders within the estimated timeframe, delays may occasionally occur.
Factors beyond Our control that may affect delivery include:
- Severe weather conditions
- Transportation interruptions
- Courier service disruptions
- Public holidays
- Natural disasters
- Government restrictions
- Operational delays
IFFA BAKTI SDN BHD shall not be held liable for delays caused by circumstances beyond our reasonable control.
Risk of Loss
Ownership and risk of loss for Goods pass to You upon successful delivery of the Order to the shipping address provided.
Customers are encouraged to inspect packages upon receipt and report any delivery concerns promptly.
Refused Deliveries
If a shipment is refused or cannot be delivered due to customer-related circumstances, We reserve the right to review the Order status and determine an appropriate resolution.
Any resolution shall be handled in accordance with applicable policies and operational considerations.
Damaged Packages
If You receive a package that appears visibly damaged during transit, We recommend documenting the condition of the package and contacting Us promptly.
Providing photographs and relevant order details may assist Us in reviewing the matter and determining an appropriate solution.
Force Majeure
IFFA BAKTI SDN BHD shall not be responsible for any delay or failure to perform shipping obligations due to events beyond reasonable control, including but not limited to:
- Natural disasters
- Floods
- Fires
- Epidemics
- Government actions
- Transportation failures
- Labor disputes
- Internet or communication disruptions
In such circumstances, delivery schedules may be extended without liability.
Changes to This Shipping Policy
We reserve the right to modify, update, or amend this Shipping Policy at any time without prior notice.
Any changes become effective immediately upon publication on the Service.
Customers are encouraged to review this Shipping Policy periodically for updates.
Contact Us
If You have any questions regarding this Shipping Policy, You may contact Us:
IFFA BAKTI SDN BHD
Website: iffabakit.com